Office Concepts, Inc. Terms and Conditions
Who is Office Concepts, Inc?
We have been in the Office Furniture Sales, Design, Planning and Relocation Business since 1979. We are located in Egg Harbor Township, NJ 08234.
How do I contact you and order with you?
Visit us online at www. ocinj.com
By Phone: (609) 569-9191 Note: In store hours are by appointment.
By Fax: (609) 569-9114
Be sure to include your Name, Address, Phone, and e-mail, in order that we may reach you if necessary.
Will my entire order be shipped together?
Occasionally, an order can ship from two or more warehouses for fulfillment. We ship your order from the closest warehouse that has your part in stock. If it is determined that one or more of your products is not available in the first warehouse, the remainder of your order will be filled in the second closest warehouse. On split orders, we will incur all costs for the additional freight and there will be no additional charge to you. Please understand that your order may arrive on two different days.
Do you charge sales tax?
New Jersey applies a 7% sales tax to purchases.
What payment methods do you accept?
We accept Visa, MasterCard, checks and money orders. All credit cards must be issued by a bank in the United States. We do not accept international credit cards.
How do I pay by check or money order?
All checks and money orders should be payable to Office Concepts, Inc. You may also mail your payment to Office Concepts, Inc. 6422 Blackhorse Pike Egg Harbor Township, NJ 08234. Please do not mail your payment until you receive an invoice number.
Can I cancel my order?
We do not accept order cancellations.
I never received my package, but my tracking number shows it was delivered. What do I do?
Please be aware that we are not responsible for losses that occur as a result of packages being left in your absence. It is your responsibility to have someone present at time of delivery. You can contact us via the contact form to obtain a tracking number to find out exactly when delivery is scheduled to your home or place of business. If your package is left by the shipper unsigned, or signed fraudulently and ends up lost you will not be reimbursed for freight or parts. We can, however, file a lost or damage claim with the particular shipper, but their decision is solely based on their information and findings.
First, check around your property for any packages that may have been placed out of sight. Second, check with your neighbors to see if your package was accidentally delivered to their residences. If you still cannot locate the package, you will have to call the shipping company, and they should send the driver back out to your residence within 24 hours. If the driver cannot locate the package, a claim will be initiated with the shipping company. Claims take approximately 30 days to settle. We are not responsible for replacing any lost orders while your claim is processing. All replacement parts will have to be reordered until your claim is settled.
What type of warranty does my Furniture have?
All products are warranted by the manufacturer, check your shipping materials either outside of the box or inside attached to the product for terms and conditions.
Every item we sell is backed by Office Concepts unconditional guarantee. If for any reason you are not satisfied with your purchase, simply return the item to us within 30 days of purchase for an exchange or refund. If you receive an incorrect or damaged item, call (609) 569-9191 at the time of delivery, during our normal business hours Monday – Friday 9am -5pm EST. Please see below for full details, instructions, rules and restrictions.
Refunds will be made in the original form of payment. Generally on all items, the return policy is that you are responsible for round trip freight if the furniture has already been shipped. Please contact us and we will assess your situation.
All furniture returns must be pre-approved, and have a Return Authorization # assigned to your order. The Return Authorization # must be clearly labeled on the outside of the box. Authorization may be obtained by phone at (609) 569-9191 or e-mail firstname.lastname@example.org. A 30% re-stocking fee will be deducted from your refund. Your refund will be processed, less the restocking fee, once the manufacturer receives and inspects the returned item.
On “Free Shipping” items, the shipping charges are included in the price, but you will still be charged for round trip shipping costs incurred by Office Concepts if you return them.
When ordering your furniture please let us know if we can be of assistance in selecting the right furniture for your situation. Always measure the space you are placing the furniture. Sorry, we cannot accept returns for assembled merchandise. Any returns must be in their original packaging. Items will not be authorized for return after 30 days from the delivery date.
To return an item, contact us by e-mail email@example.com or by phone at (609)-569-9191 Monday-Friday, 9am-5pm EST.
Have the following information ready when calling or e-mailing:
1. Your order number.
2. The item number (SKU) of the product(s) you wish to return.
3. The reason for the return.
For example: Is the item defective or damaged? Was the wrong item shipped?
4. The condition of the item: opened or unopened.*
*The following may not be returned for a refund: Furniture once installed or assembled, items that have been used, items not in their original packaging, and special order or made-to-order products.
We will reply by e-mail with a Return Authorization Number and shipping instructions for your return. We do not accept returns at our customer service office. Please ship your return to the warehouse address included in our e-mail reply. We suggest shipping with a carrier that provides proof of delivery as items lost or damaged in transit cannot be credited. UPS and FedEx automatically provide this.
Affix a label to the outer box or packaging with the Return Authorization Number and return shipping address.
What if my merchandise arrives damaged?
If your order arrives damaged or opened, immediately tell the driver that you are refusing the package due to damage. Do NOT accept the package. If a damaged or opened package has been left in your absence, you will have to contact the shipping company. You have 24 hours to notify us that you received a damaged product. We will not accept responsibility for any damaged claims after 24 hours. No exceptions.
How should I ship back my return?
We highly recommend that you return your item with a shipping carrier that can provide you with both insurance and a tracking number in case of loss or damage. All returns should be able to be tracked from the time you ship your return until it is signed for on the dock.
Please make sure to properly pack your return and clearly write your RA number on the outside of the shipping box. All returns are freight prepaid by the customer. We do not offer return shipping reimbursement regardless of the party at fault.
Will I have to pay a restocking fee?
If your product is returned for any reason other than a definite error on our part, a 30% restocking fee will be deducted from your refund. Restocking fees are not refundable for any reason.
How long do refunds take?
Most returns are credited within 30 days of receipt of return. All refunds are applied in the same manner you paid (e.g., if you paid with a check, you will receive a check refund). You will receive an e-mail the day your refund is processed. Credit card refunds take approximately 3-5 business days to show up on your statement.
Can I order something that’s out of stock?
We don’t take orders for items that we know are back-ordered, because we’ve found people are much happier when they order something that’s available right away.
How can I pay?
Credit and Debit Cards: We accept American Express, Discover, MasterCard and Visa.
Personal Checks, Cashier’s Checks, and Money Orders. If paying by check, your order will not ship until the check clears.
Gift Certificates: You can pay for an order with a Office Concepts gift certificate.
What happens after I place my order?
Soon after you order, we’ll e-mail you an Order Confirmation. Please keep this e-mail so you have your order number and info handy. If you don’t see your Order Confirmation in your inbox, check your spam folder to make sure it didn’t get caught by an anti-spam filter. If it’s not there, e-mail us and we’ll send you a new one. As soon as you place your order, we’ll start getting it ready to ship. Some items may take longer. When your item is ready, we’ll ship it out and e-mail you a Shipment Confirmation. This e-mail will include a tracking number so you can follow the progress of your package as it makes its way to you. If you ordered several products, they may ship from different warehouses – in these cases you’ll get a separate Shipment Confirmation for each package.
How do I print out a receipt?
With an Office Concepts account, it’s easy:
1. Click the Print Receipt link on the Welcome page of My Account.
2. If you have more than one order with us, you’ll see a list of your orders.
3. Next to each order is a small printer icon. Click it to print a copy of your order.
If you don’t have an account, it’s easy to set one up – just go to Create Account and fill in the info with the same e-mail address you used in your order. Once your account is set up, you’ll be able to print out your receipt.
Website Terms and Conditions
License to use website
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.
You must not:
– republish material from this website (including republication on another website);
– sell, rent or sub-license material from the website;
– show any material from the website in public;
– reproduce, duplicate, copy or otherwise exploit material on our website
– edit or otherwise modify any material on the website
– redistribute material from this website
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of or is linked to any spyware, computer virus, trojan horse, or other malicious computer software.
You must not conduct any systematic or automated data collection activities including, without limitation, scraping, data mining, data extraction and data harvesting on or in relation to our website without our express written consent.
You must not use our website to transmit or send unsolicited commercial communications. You must not use our website for any purposes related to marketing without our express written consent.
Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.
If we provide you with or you generate a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that the password is kept confidential.
You must notify us in writing immediately if you become aware of any unauthorized use of your account or password.
You are responsible for any activity on our website arising out of any failure to keep your password confidential and may be held liable for any losses arising out of such a failure.
You must not use any other person’s user ID and password to access our website unless you have that person’s express permission to do so.
We may disable your user ID and password at any time in our sole discretion with or without notice or explanation.
You grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your content in any existing or future media. You also grant to us the right to sub-license these rights and the right to bring an action for infringement of these rights.
– Your content must not be illegal or unlawful, must not infringe any third party’s legal rights and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).
– You must not submit any content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
– We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website.
We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
Limitations and exclusions of liability
To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
We will not be liable to you in respect of any business losses, including ,without limitation, loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
We will not be liable to you in respect of any loss or corruption of any data, database or software.
We will not be liable to you in respect of any special, indirect or consequential loss or damage.
Exclusion of third party rights
Law and jurisdiction
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, e-mail address, mailing address, phone number, credit card information,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Office Concepts, Inc. collects and uses Users personal information for the following purposes:
– To improve customer service
– To send periodic e-mails
The e-mail address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive e-mails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future e-mails, we include detailed unsubscribe instructions at the bottom of each e-mail or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Office Concepts, Inc.
6422 Blackhorse Pike
Egg Harbor Township, NJ 08234